Refund& Return Policy
At Wild Donkey Company, we value your satisfaction with our products and services. We understand that there may be instances where you need to return a purchase, and we are committed to providing a straightforward and fair refund policy.
Our Refund Guidelines
Returns: We accept returns within 5 days from the date of purchase. If you are not completely satisfied with your purchase during this period, please follow the guidelines below for a smooth return process.
Conditions for Returns:
The product must be in its original condition, unopened, unused, and with all original tags and packaging.
Any seals, protective films, or labels must remain intact.
Personalized or customized items are generally not eligible for returns unless they are defective or incorrect due to an error on our part.
Return Authorization: To initiate a return, please contact our customer support team at team@wilddonkeycompany.com. Our team will provide you with a return authorization and guide you through the necessary steps.
Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part or the product is defective. We recommend using a trackable shipping method to ensure the safe return of your item.
Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets our return conditions. Upon approval, we will process your refund.
Refund Options: You can choose between the following refund options:
Original Payment Method: The refund will be issued to the original payment method used for the purchase.
Store Credit: If you prefer, we can issue a store credit that you can use for future purchases.
Refund Timing: The timing of your refund may vary depending on your payment method and financial institution. Please allow 3/5 business days for the refund to reflect in your account.
Exchanges
If you wish to exchange an item for a different size, color, or product, please contact our customer support team for assistance. Exchanges are subject to availability.
Questions or Concerns
If you have any questions or concerns about our refund policy or the status of your return, please do not hesitate to reach out to our dedicated customer support team at team@wilddonkeycompany.com. We are here to assist you and ensure your experience with Wild Donkey is a positive one.
Thank you for choosing Wild Donkey. We appreciate your trust in our products, and we are committed to delivering the best possible service to you.
Sincerely,