FAQs

  • All of our products are hand made in Italy.

  • We ship express to most countries worldwide. Orders are processed Monday to Friday excluding UK public holidays. Delivery times are approximate times and should be seen as a guide.

    USA
    Free Shipping over USD 250
    Shipping cost USD 25
    Delivery time 2-5 business days.

    UK
    Free Shipping over GBP 200
    Shipping cost GBP 20
    Delivery time 3-5 business days.

    EU
    Free Shipping over EUR 200
    Shipping cost EUR 20
    Delivery time 3-6 business days.

    International
    Free Shipping over USD 275
    Shipping cost USD 25
    Delivery time 2-7 business days.

    If your country is not listed please contact us.

  • There are no import duties nor custom charges.

  • Once your order has been shipped, you will receive a shipping confirmation including the tracking code.

  • To make a return please return your order to the below address within 25 business days from the date you received it.

    The products must be in the same condition you received them, unworn, unused, with tags and original packaging accompanied with the relevant receipt or proof of purchase.

    Address for returns:

    Wild Donkey (U.K.) Limited
    c/o BIG SUGAR SRL/ VIA GABRIELE D'ANNUNZIO, 8 - 66010 - MI, ITALY

  • Once your return has arrived and passed our quality control you will be notified by email for the refund to your original payment method.

    Please note that it might take up towards 5 business days, depending on your bank, until you see the funds back in your account.

  • If you need to cancel your order, please contact us as soon as possible. If the order has been processed you will have to return the order to us.

  • To delete your account, please contact us.

  • For any other questions please contact us.

    We will be pleased to offer you our assistance regarding products, purchasing procedures, order status, payments and anything else that may be useful to guarantee you a quality service in the world.